Policy for lost and damaged items

To qualify for a standard return, all rental equipment must be returned complete, undamaged, and in resalable condition.‍

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At Fredo, we take careful measures to ensure the quality of all rental equipment we ship for your event. When your rental equipment is returned, we expect it to be in the same condition it was received, allowing for reasonable inspection and testing.

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This page outlines the policy regarding items received by our processing center that are deemed damaged, incomplete, or used beyond the scope of our agreement. Customers are financially responsible for any costs incurred by Fredo to restore, replace, or dispose of items that violate this policy.

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When am I charged?

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A direct charge will be applied to the customer’s original payment method in cases where the returned rental equipment falls into one of the following categories:

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Missing Items:

Any essential accessories (phones, cables, adaptors), original packaging, manuals, or complementary parts listed on the original packing list are absent.

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Physical Damage:

The item shows scratches, dents, cracks, water damage, or other physical defects that occurred while in the customer's possession.

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Unauthorized Use:

The item shows signs of use beyond simple inspection (e.g., permanent installation, excessive wear, removed films/tags).

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What are the Charges Applied?

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Customers will be charged a replacement cost for the items in question. This charge covers the full retail cost of the missing part(s) and any associated processing fee. 

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Please reference the fixed charges below.

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